CONTACT US + FAQ
What is your change/cancellation policy?
We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $20 customization fee per item, because the item is made to order and can no longer be sold as new.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via [email protected] with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
What payment options are available?
We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.
How long does it take to receive my product?
Typically, it takes about 3-5 business days for our SunsetLampGifts to be produced and sent out.
Express : 1 - 4 business days
Standard : 6 - 10 business days
USA
Express : 1 - 2 business days
Standard : 6 - 8 business days
Express : 1 - 2 business days
Standard : 6 - 8 business days
5 - 14 days
Please note processing orders may take up to 3 days before the product is shipped
Please note that during the holidays our production time may vary.
Can I change the destination country on my order?
After placing your order, you may not change your shipping from domestic to international and vice versa.
How much is shipping?
Standard Shipping (Delivery Time 9-15 business days)：
Free shipping over $49 Worldwide. The standard shipping fee is $7.99.
Priority Shipping (Delivery Time 6-9 business days) 0g–499g $15.95
Expedited Shipping (Delivery Time 5-8 business days)：0g–499g $25.95
500g–1000g $29.95
Do you ship internationally?
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email, so we can assist you.
- TRACK ORDER CLICK HERE
- Customer service email: [email protected]
- Service Telephone: 1-844-869-1500
-
RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL, Hong Kong,528437